Shipping policy

SORROW ALISHA LEIGHANN

Thank you for shopping with SORROW ALISHA LEIGHANN. We specialize in various styles of travel luggage, daily handbags, backpacks and matching bag accessories. We always adhere to standardized order processing and strict pre-delivery inspection standards to ensure every luggage product is accurately matched, well-packaged and stably delivered to global customers.

1. Order Processing Time

Our warehouse team will complete order sorting, quality inspection and sealed packaging within 1-3 business days (excluding weekends and statutory holidays) after your order confirmation is successful. Each luggage item will be inspected for surface integrity, stitching quality and accessory completeness before shipment.

Processing cycles may be moderately prolonged during large promotions, seasonal order peaks and holiday shopping periods due to surging order volume. We will take the initiative to send email reminders to customers once obvious and long-term delays occur.

2. Shipping Rates and Delivery Estimates

System will automatically calculate the corresponding shipping fee based on your package weight, size and delivery area, and all shipping costs will be clearly displayed on the checkout page before payment.

Estimated delivery times:

Standard Shipping: 15 business days

All delivery cycles are estimated reference values and cannot be regarded as guaranteed arrival time. The actual delivery progress may be affected by many uncontrollable factors, including courier logistics delays, customs clearance review cycles, severe weather, regional logistics capacity restrictions and national holidays.

3. Shipment Confirmation and Order Tracking

After your luggage order completes all pre-shipment procedures and is officially dispatched from the warehouse, you will receive an automatic shipment confirmation email containing exclusive tracking numbers and carrier information.

Tracking data cannot be queried immediately after delivery. It usually takes 24 to 48 hours for the logistics system to complete data synchronization, and then you can view real-time parcel transit status.

4. Incorrect Address Disclaimer

Customers need to carefully verify and confirm the accuracy and completeness of the recipient address, postal code and contact information during checkout to avoid parcel detention, misdelivery or return.

SORROW ALISHA LEIGHANN shall not be liable for any delivery failure or additional losses caused by wrong, missing or invalid address information provided by customers. If the package is returned to the warehouse due to address problems, the customer needs to bear the corresponding reshipping fees for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your parcel is confirmed missing or completely untraceable during cross-border transportation, please contact our customer service team and submit relevant order information within 7 days after the expected delivery date to initiate a loss investigation.

Damaged Items:

If you receive luggage products with damaged appearance, deformed structure, broken accessories or damaged outer packaging, please feedback to us within 48 hours after receipt. You are required to provide clear and unedited photos of the damaged products and original packaging for official verification. Our after-sales team will evaluate the case and provide proper solutions in a timely manner.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use, travel and outdoor scenarios. Each product is equipped with professional maintenance instructions. Correct use, cleaning and storage methods can effectively extend the service life of luggage products.

SORROW ALISHA LEIGHANN does not assume any responsibility for product damage, deformation, wear and functional failure caused by overloading, violent handling, improper maintenance, unauthorized disassembly or personal misuse.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, clearance taxes and other administrative fees formulated by local customs according to national trade policies. All additional customs fees shall be borne by the customer independently and are not included in the product price and basic shipping charges.